We are there for you with advice and support.

HDI close to you

We will help you with your request.

Your contact to us

HDI Versicherung AG
organizační složka
Jugoslávská 29
120 00 Praha 2

Tel: +420 220190210
Fax: +420 220190299
E-Mail: info@hdiczech.cz

We also work with our parent company's branches in Slovakia and Hungary.

Contact form

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Note on reporting claims for motor vehicle liability

Please do not report motor liability claims to HDI, but to our partner AVUS International:

AVUS International
Rubešova 8, 120 00 Praha
Tel.: +420 224 190 058
E-Mail: office.cz@avus-group.com

Have the following information and documents ready for this:

name and policy number
vehicle registration number
date and place where the damage occurred
accident or police report, if available

Please continue to report claims from other segments directly to HDI using the contact form (which you will find at the top of this page).

Complaint

Your satisfaction is our top priority. That's why we are constantly working on optimising our products and services. If you still have a complaint, you can find out here how to let us know about it.

Complaint handling

What is a complaint?

A complaint is a dissatisfaction expressed by a person to HDI Versicherung AG with regard to an insurance contract or a service provided by HDI. The assertion of an insurance claim or claim for damages or the request to process a claim does not constitute a complaint.

What information is necessary?

To be able to process your complaint, we need:

Your contact details (first name, last name, address, email address and/or telephone number)
how we can best reach you (by telephone, email, etc.),
a detailed description of your concern (including policy or claim number).

How long does it take to process a complaint?

As soon as we have received your complaint, it will be forwarded immediately to the responsible department for clarification and entered in our internal complaints register. We will confirm that we have received your complaint in writing and inform you whether and what additional information is required for processing.
The complaint is usually processed within 5 working days. In the event of delays, you will receive an interim report and (if possible) an indication of when final processing can be expected.

Complaint form

Sometimes things don't go the way you want them to. Here you can tell us what's on your mind. We take that to heart.

Form of address*

Title

First name*

Last name*

Postal code*

Location*

Email*

Confirm email*

Phone number

I am an HDI customer

Contact requested per

Your request*

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I have read the data privacy notice.*

Whistleblower system

A whistleblower system (BKMS® whistleblower system) makes it possible to report certain serious violations of the law, even anonymously. On this basis, internal processes can be initiated which contain the damage and prevent further damage.

Details on how to use the form can be found on the Czech or German language version of this website.