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Note on reporting claims for motor vehicle liability
Rubešova 8, 120 00 Praha
Tel.: +420 224 190 058
Have the following information and documents ready for this:
- name and policy number
- vehicle registration number
- date and place where the damage occurred
- accident or police report, if available
Please continue to report claims from other segments directly to HDI using the contact form (which you will find at the top of this page).
What is a complaint?
A complaint is a dissatisfaction expressed by a person to HDI Versicherung AG with regard to an insurance contract or a service provided by HDI. The assertion of an insurance claim or claim for damages or the request to process a claim does not constitute a complaint.
What information is necessary?
To be able to process your complaint, we need:
- Your contact details (first name, last name, address, email address and/or telephone number)
- how we can best reach you (by telephone, email, etc.),
- a detailed description of your concern (including policy or claim number).
How long does it take to process a complaint?
As soon as we have received your complaint, it will be forwarded immediately to the responsible department for clarification and entered in our internal complaints register. We will confirm that we have received your complaint in writing and inform you whether and what additional information is required for processing.
The complaint is usually processed within 5 working days. In the event of delays, you will receive an interim report and (if possible) an indication of when final processing can be expected.
Sometimes things don't go the way you want them to. Here you can tell us what's on your mind. We take that to heart.
A whistleblower system (BKMS® whistleblower system) makes it possible to report certain serious violations of the law, even anonymously. On this basis, internal processes can be initiated which contain the damage and prevent further damage.
Details on how to use the form can be found on the Czech or German language version of this website.